FAQ
What does Piggi stand for?
The name 'Piggi' came from the nickname my Mum had for my pigtails when I was growing up. I wore pigtails for ages!
How does the rewards program work?
Join my reward program and earn Piggi Points on every purchase!
A pop up box will appear in the bottom right of the website, click on it and start earning points to redeem for discounts.
| Activity | Piggi Points |
| Create an account | 200 bonus points |
| Place an order | 1 point for every AU$1 |
And most importantly how to spend them!!!
| Spending Points | Piggi Points |
| 5 % off your order | 500 Points |
| 10% off your order | 1000 Points |
| 15% off your order | 1500 Points |
To redeem your points, click on the rewards tab or click here to check your balance. Copy and paste the code at the checkout.
Just contact me if you need any help earning or spending!
Will you do a custom order?
I am more than happy to try and fill bespoke orders if I can. Just let me know what you are after and I can try to fill your request.
Please email me at hello@piggi.com.au
How do I know my piece is from an authentic scarf?
The scarves I source are pre-loved from collections around the world. I am an expert on authenticating designer scarves and if there is the slightest doubt about its origin I will not use it. You can be assured that all pieces are 100% the real deal.
How do I care for my piece?
I highly recommend just spot cleaning - I tend to use a baby wipe on any spots and then lightly go over with a dab on cold water on a clean cloth. The scarves are generally hand silk screen printed so colours will run, especially dark and bright colours so avoid washing if possible. However if you need to wash your scrunchie, do so in very cold water to try and reduce colour run and do not leave to soak.
Thank you! 😘
Sally xoxo
hello@piggi.com.au or DM me on Instagram
Payments & Safety
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.
We accept payments from major credit card companies like Visa, Mastercard, and American Express.
Shipping & Delivery
Domestic shipping can take up to 5 business days.
Foreign shipping could take up to 14 business days.
Due to global supply chain challenges, shipping times could be longer than usual.
Shipping rates can vary depending on your region and are calculated at checkout.
Here are the full details of our Shipping Policy.
Yes, we offer free shipping for large domestic orders. Check the cart to see the current deal on free shipping..
Yes, we ship our products all over the globe.
Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.
A full list of all of our shipping areas can be found here.
If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.
Warranty & Repair
All our products are subject to quality control.
Our warranty provides a guarantee against manufacturer defects.
The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.
It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.
An extended warranty can be added to your products for an additional cost.
Please get in touch for more information about extended warranties.
The extended warranty could come at a different cost depending on the type of product and extended period.
Please get in touch for more information.
Returns & Refunds
Yes, we offer full and partial refunds.
Please enquire for more information about our Refund policy.
A refund request can be submitted within a month after the purchase is made.
In the case when theproduct and packaging are unopened and undamaged, you areeligiblefor a full refund.
In the case whenthe packaging has been opened and the product has been used, you areeligiblefor a partial refund.
In the case when aproduct has been damaged, and the damage is not covered by your warranty, you arenot eligiblefor a refund.
Please check our Terms of Service to see if you're eligible for a refund.
When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.
When an order includes free shipping, only the cost of the return shipping is handled by the customer.